Emotions, culture intelligence, and mutual trust in technology business relationships

Both scholars and practitioners highlight the critical role of mutual trust in cross-border technology business relationships. Yet alliance literature has overlooked emotions cultural intelligence developing trust. In a cross-sectional survey 210 relationships, we find that both partner's expressing evoking emotional states are positively associated with We also observe while interaction strengthens relationship trust, awareness weakens it. addition, moderates link between but negatively conditions These findings importance as organizational capabilities can help create an exchange environment characterized by open communication confidence partners will meet agreed-on obligations. • Our study shows have strong positive impact on further observed finds